Smart Health Training & Services (Smart Health) has worked extremely hard to ensure that its core philosophies are entwined into our daily practice.  Values such as service excellence, continuous improvement, respect, integrity, trust, professionalism, compassion and empathy are shared by all our employees and contractors.

We have collated an extensive set of policies and procedures to support the business in all areas and have included on our website the key policies and procedures that may effect customers, clients and our extensive referral network.

OUR VISION

(What we aim to be)

Smart Health will grow to be one of the largest and most reputable providers of allied health training and services in South Australia by continuously and actively encouraging it’s employees and contractors to strive to become the best versions of themselves so that Smart Health can be the best version of itself at any given time.

OUR MISSION

(The reason we exist)

To work with our customers and clients to improve and maintain their physical health and that of the wider community, by providing the very best allied health training and services available.

OUR VALUES

(The attributes and characteristics that underpin everything we do)

It is the strength and growth of the relationships that Smart Health has with its employees & contractors, referral network, customers and clients that continues to be its point of difference and enables it to deliver industry leading services and products.

Trust & Respect

Integrity, confidentiality and respect are the foundations of every service we provide. We greatly value the trust that is afforded to us by our employees, contractors, referring network, customers and clients and continuously work hard to ensure that that trust is earned.

Service Excellence

We recognise the importance of satisfying the needs of our customers and clients.  All of our people (whether staff, contractors or related service providers) are skilled and dedicated to serving Smart Health customers and clients in a caring professional way.

Industry-Leading Service

Smart Health continuously strives to set the service excellence benchmark for allied health care in South Australia.  We have some of Adelaide’s best practitioners, most having over ten years of clinical experience and many holding relevant education and mentoring qualifications.  These practitioners (backed by an experienced and cohesive administration) are committed to working as a team to ensure our clients and customers receive the very best allied health care available.

Continuous Improvement

Our clients’ results rely on our expertise, understanding and collective experience.  That’s why our practitioners meet weekly to discuss new ideas, techniques and theories. As a team we continuously strive to improve our products and services throughout our entire business, so that our customers and clients can be confident that they are receiving Industry-Leading Service.

Professionalism and Integrity

Our staff and practitioners ensure that they always observe the highest standards of professionalism and integrity, adhering to all relevant codes of ethics and Smart Health’s own code of conduct and policies and procedures.

Integrity & Independence

When advocating a policy position, or giving advice, we do so without fear or favour.

Responsible Corporate Citizenship

As a leading South Australian based organisation, Smart Health strives to put something back into the broader community and adheres to the highest ethical and governance standards.

 CONFIDENTIALITY

Unless authorized in writing by the customer or client, or compelled by law, customer and client personal information is not disclosed to anyone other than the individual concerned. With respect to informed consent, information is not divulged except as required in the course of our usual activities.

CLIENT CANCELLATION/NON ATTENDANCE POLICY

Smart Health maintains a cancellation/non-attendance policy.  We ask for 24 hours notice where practicable.  Compassion for particular circumstances will of course be considered.  Should late cancellations/non-attendances occur, the client may be charged the full cost of their appointment.  An SMS reminder service can be provided on request to help prevent non-attendance, simply speak to the Smart Health reception team if this is of interest to you.

PROFESSIONAL DEVELOPMENT

Smart Health is committed to providing and encouraging betterment through professional development for all employees and contractors.  We feel that it is essential for all to maintain skills and knowledge that are in line with current research and developments.  We work in conjunction with our greater allied network to facilitate educate between professionals.

CLIENT REFERRAL REWARDS PROGRAM

 Smart Health is built on word of mouth referrals from our fantastic clients. As a way of acknowledging and to thank our clients for their referrals we have a client referral rewards program. When you refer a new person to Smart Health our reception team make a note on your front desk file. Once you have accumulated three referrals we will contact you to offer the choice of any of the following:

  • Initial Physiotherapy Assessment
  • Initial Pilates Assessment
  • 60 Min Semi-supervised Pilates session
  • Real Time Ultra Sound Assessment
  • 30 minute Massage

COMPLAINTS POLICY 

Smart Health takes the feedback and complaints from customers, clients or our referral network very seriously.  Following a written complaint a committee of appropriate board members is formed to deal with it.  A member of the committee contacts the person making the complaint when possible within 24 hours of the complaint being lodged and throughout the process keeps the person up to date with developments and the final outcome.

To give feedback or make a complaint please either write or email:

Our practice manager Linda McMahon at Linda.McMahon@smarthealthtraining.com.au

Or Managing Director Greg Campbell at Greg.Campbell@smarthealthtraining.com.au

Or write to Linda or Greg at 12-22 Richmond Road Keswick SA 5035

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We are confident that you will feel you have made the right decision in making Smart Health Training & Services part of ‘your health care team’!

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