Here at Smart Health we have been meeting, planning and implementing procedures and protocols in order to minimise the risk that may be caused by the Coronavirus (COVID-19). We feel it is imperative to keep you up to date with changes we are making to ensure your time with us is safe and risk-averse.
What is Smart Health doing to minimise the risks of infection?
At Smart Health we are being especially vigilant in all our hygiene practices by ensuring all rooms, practitioner beds, our waiting area, and our studio are continually wiped down using antibacterial wipes.
We have also created an outdoor waiting area and introduced more waiting areas upstairs to ensure patients are able to adhere to social distancing.
Who cannot attend the clinic?
Clients or staff cannot attend the clinic if they have:
- Returned recently from international travel, they must isolate themselves for 14 days from the date of arrival in Australia
- Been in direct contact with a COVID-19 patient, they must isolate themselves for 14 days
- Been exhibiting cold/flu-like symptoms
- The above also applies to all parents/carers.
Who can attend the clinic?
If a patient has not recently returned from international travel and are not exhibiting cold/flu-like symptoms they can attend their appointments as usual.
We have also introduced patient interaction levels to ensure our patients receive the best care possible when coming to see a Practitioner at our clinic.
For normal reception interaction to give more care during COVID-19 with normal function we have made the following changes;
- We have removed some chairs in the waiting area to ensure social distancing of 1.5m
- We have created a waiting area outside
- We have created more seating upstairs
- We have removed magazines from the waiting area
- We regularly wipe chair handles + door handles with sanitiser
- Our admin staff are enforcing patients to swipe cards to minimize handling
For patient interaction designed to minimize the time in the waiting room we will introduce the following;
- Patients can phone on arrival into the car park and wait in their cars
- Admin staff to call patient when Practitioner is ready
- Patients can move straight into treating room for treatment
It is important that you let our friendly admin team know when booking the appointment if you would like to minimize the time in our waiting room, in order for adequate notes to be made on your file prior to your appointment.
For patients needing complete social distancing during this time, namely 70+-year-olds, cancer patients and the immunosuppressed patients we would like to offer the following as an option.
- We will open clinic for one Practitioner which will be out of normal clinic hours (Sunday or Saturday afternoon), dates to be decided in coming days
- 30min bookings will take place
- Patients are to wait in the car until the Practitioner collects them for treatment
- No admin staff will be in-clinic, all administration will be dealt with by the treating Practitioner
Should you want to take advantage of this option, please call our friendly admin staff to enquire as to what dates are available.
What will happen if Smart Health is forced to close?
In the event that Smart Health is forced to close due to infection, we will endeavour to contact all patients booked during the closed period by phone. We will also make this known through our social media as well as an email out to our entire database. Depending on the period of closure all appointments will be cancelled for the entirety of the shutdown period.